Experience Teardown
What would fresh eyes spot in your customer journey?
A rapid expert teardown of a single page or flow to expose the biggest experience blockers that suppress conversion and retention, with clear, prioritised recommendations you can act on immediately.
Simple. Fast. Minimal time from you.
1
Book a quick call.
15 minutes. You tell us which page/flow matters most and what you want it to do. We’ll ask a few sharp questions. That’s all we need.
2
We review your journey with fresh eyes.
A structured experience teardown focused on clarity, value, trust, and momentum, the things that make people continue or leave.
3
You get a recorded walkthrough within 48 hours.
Specific, prioritised observations you can share with your team and act on immediately, with a clear view of what to fix first.
Everything you need to take action. Nothing you don't.
A recorded Loom walkthrough (typically 20–25 minutes) of focused, senior experience analysis. Not a templated report. A direct, practical breakdown of what we see when we go through your page/flow like a real customer and where the experience is losing people.
Specifically:
The value story what your experience is communicating in the first moments, and whether it makes the “why” obvious
The drop-off triggers the points where people hesitate, lose trust, or get confused
Prioritised fixes what to change first for the biggest impact, what can wait, and what’s already working
The deeper truth whether the issue is surface-level (copy/layout) or a symptom of a bigger journey problem
You’ll also get a straight answer on whether this is a quick fix or needs a fuller audit and what that would look like.
Designed to be the easiest yes you'll make this quarter.
An Experience Teardown is the smallest engagement we offer. It’s quick, focused, and built to give you clarity fast. Book a 15-minute call, tell us which page or flow matters most, and you’ll get a recorded walkthrough within 48 hours showing where the experience is losing customers and what to fix first.
Frequently asked questions
No fluff. Here’s exactly what we review, how it works, and what you’ll walk away with.
What can you review?
What happens on the call?
How deep does the review go?
What if the problem is bigger than what fresh eyes can catch?
Can I share the Loom with my team?
Fresh eyes. Clear answers. Minimal commitment.
Book a 15-minute call. You tell us what's going on, we'll tell you exactly what a First Look would cover and whether it's the right starting point.
